Refund Policy

Last updated: April 9, 2026

sndev is a small business selling a developer tool. We want every customer to feel fairly treated, and we also need a policy that is simple enough to administer without lawyers. Here it is.

First purchase — 7-day refund window

If sn-skills is not what you expected, email support@sndev.io within 7 days of your first purchase and we will refund the full amount, no questions asked. The refund covers the entire charge on your first invoice (including any seat count you selected at checkout). Once the refund is issued, your license is revoked and the sn CLI will stop working on any instance.

Renewals — no refunds

Monthly renewals are non-refundable. You are in control of whether a renewal happens:

• Cancel at any time from sndev.io/account
• Cancellation takes effect at the end of the current billing period
• You keep access until that date, and no further charges are made
• Stripe sends a renewal-charge receipt by email — if you see one you don’t want, cancel before the next cycle

If you forget to cancel and get charged for a renewal, we will not refund that charge, but we will cancel the subscription on request so you are not charged again.

Exceptions we will consider

We will refund a renewal charge, or prorate the current period, in these specific cases:

• Service outage: if sndev.io is materially unavailable for a substantial portion of a billing cycle
• Duplicate charges: if you were billed twice for the same seat in the same cycle due to a Stripe or sndev.io bug
• Fraud: if an unauthorized third party used your card to purchase a subscription

Email support@sndev.io with the details and we will sort it out.

How refunds are processed

Refunds are issued to the original payment method through Stripe. Funds typically appear on your statement within 5–10 business days, depending on your bank. We do not issue refunds as credit toward future invoices.

Chargebacks

If you dispute a charge with your card issuer without first contacting us, we may revoke your license and decline future business. Please email support@sndev.io first — we answer quickly and almost every concern is resolved without involving the card network.

Contact

Refund requests or questions: support@sndev.io. Please include your order email address so we can find your subscription.